Resilience and resolve in the era of COVID-19
A Message to Our Customers and Partners from CommScope CEO Eddie Edwards
March 23, 2020
To Our Valued Customers and Partners:
Around the world, businesses are managing through the COVID-19 crisis and establishing the new normal, as we all adapt to new ways of getting work done.
In these unprecedented times, the strength and reliability of networks are paramount, keeping people connected while they are physically apart. Connectivity is proving to be a critical lifeline for our first responders and healthcare professionals, our educators, and our governments.
CommScope was built for times like these, with a globally balanced manufacturing and operations footprint, supporting more than 200 countries and the ability to flex and scale swiftly. As a global partner, we have a long track record of managing disruption – no matter the source – with resilience and agility.
With this firm foundation, we are diligently maintaining service levels and delivering on our commitments:
- CommScope’s main factories are currently operational, and our China factories have now returned to normal staffing levels and are running at full capacity.
- Our Global Supply Chain team is working closely with our suppliers to secure materials and with our logistics partners to manage and mitigate any potential disruption to supply. They continually monitor freight patterns with the ability to divert goods, if needed.
- As the pandemic creates circumstances beyond our immediate control, we are experiencing extensions in lead times for some product deliveries, and those orders potentially at risk are being assessed and rescheduled.
- We have prioritized business-critical travel for our team for customer installations and issue resolution, as needed. Our team members will take recommended precautions, should they visit one of your sites.
Your CommScope Sales representative can provide detail on current and future orders. If you have questions, don’t hesitate to contact CommScope Sales or Customer Service, and we’ll get you an answer.
We are all in this together, and I know we all look forward to returning to a new business as usual. On behalf of CommScope employees, thank you for your patience and continued partnership.
Eddie Edwards
President and Chief Executive Officer